1. Return & Exchange Policy
Customers are permitted to return or exchange eligible products within 14 days of the delivery date, subject to the following conditions:
- Product Condition: Items must be unused, sealed, and returned in their original packaging, complete with all accessories, manuals, free samples, and any other components included in the delivery.
- Promotional Items: Products purchased during promotional campaigns or discount periods are eligible for return or exchange only during the active period of the offer and are subject to the specific terms and conditions of that offer.
- Non-Returnable Items: To be determined.
- Original Invoice: Presentation of the original invoice or receipt is a mandatory prerequisite for processing any return or exchange request.
- Platform Rules: Additional conditions may apply to products listed on our website or partner e-commerce platforms (such as Amazon or Noon), in accordance with their respective policies.
2. Order Cancellation Policy
- Before Shipping: Orders may be cancelled prior to shipping by contacting our customer service team.
- After Shipping: Once an order has been shipped, it cannot be cancelled. However, a return request may be submitted after receiving the product if it meets eligibility criteria.
- Customized/Personalized Orders: Cannot be cancelled once confirmed.
- Promotional Orders: Orders confirmed using discounts, coupons, or special offers cannot be cancelled after confirmation.
- Refund Timeline: If the cancellation is eligible for a refund, the amount will be credited back to the original payment method within 5 to 10 business days.
- Service-Based Orders: For orders involving services, cancellation eligibility depends on the specific service type and terms.
- Order Modifications: Requests to change orders must be made prior to the shipping (dispatch) process by contacting our support team.
All cancellation policies apply in accordance with the specific product/service terms on the website.
To request a cancellation, please visit our Order Cancellation Request page.
3. Return Procedures
To initiate a return process, please follow these steps:
- Contact Us: initiate your return by contacting us via:
- Required Details: Please include your Order Number, Product Details, and Reason for Return. The original invoice must be provided.
- Inspection: Returned products are inspected by our sales and warehouse team to assess eligibility based on condition and policy. You will be notified of approval or rejection.
- Refund Processing: Approved refunds will be processed to the original payment method within 5–10 business days. Refunds are issued strictly to the original payment method.
4. Device Warranty Policy
We are proud to offer a comprehensive 1-Year Warranty on all eligible Area Scent devices, with extended coverage options based on product usage.
- Standard Warranty Period: One (1) year starting from the date of purchase.
- Lifetime Extended Warranty: The warranty extends beyond the first year only if Area Scent oils are used exclusively with the device.
- Voiding the Warranty: Using non-Area Scent brand oils or third-party oils voids the warranty immediately.
- Coverage: Manufacturing defects, electronic faults, and operational issues not caused by misuse, accidents, or unauthorized modifications.
- How to Claim: Provide the Original Invoice and Device Serial Number, then contact us at info@areascent.com.
5. Missing or Late Refunds
If you haven't received a refund after 14 business days, please:
- Re-check your bank account or card statement.
- Contact your bank or payment provider to check processing status.
If the issue persists, please contact us at info@areascent.com or via WhatsApp/Phone at +971 58 651 5200.
