Shipping & Delivery Policy

1. Order Processing Service

We provide 24-hour delivery within the following major cities:

  • Dubai
  • Sharjah
  • Ajman

*Excluding remote areas listed below.

Orders destined for Remote Areas are processed and delivered within 2–3 business days.

2. Shipping Charges

We offer Free Shipping for all orders exceeding AED 100.

3. Delivery Schedule & Tracking

Our 24-hour delivery service is available from Monday to Saturday.

Exceptions: Orders placed on Saturday after 2:00 PM or anytime on Sunday will be scheduled for delivery on Monday.

Once your order is shipped, a tracking number will be sent to your registered email address.

Remote Areas List

The following locations are classified as Remote Areas (2-3 day delivery):

Abu Dhabi & Al Dhafra

Abu Dhabi City, Liwa Oasis, Mezaira'a, Qasr Al Sarab, Madinat Zayed / Al Dhafra, Ghayathi, Al Sila, Marawah Island, Dalma Island, Ruwais, Al Mirfa, Sweihan / Sweihan Sands, Tarif, Bu Hasa, Al Taweelah, Al Shalila, Al Adla, Al Reef, Al Faya Desert.

Dubai

Hatta

Sharjah

Al Madam, Al Dhaid, Mleiha, Khor Fakkan.

Fujairah & Ras Al Khaimah

All Areas in Fujairah.

All Areas in Ras Al Khaimah.

4. Weekends & Public Holidays

We do not ship or deliver orders on weekends (Sundays) or public holidays. Orders placed during these times will be processed on the next business day.

5. High Season & Holidays

During high-volume periods (such as holiday seasons or sales events), shipping delays may occur. We appreciate your patience and understanding during these busy times.

6. Returns & Refunds

Please refer to our Return Policy page for detailed information regarding returns and refunds.

7. Contact Us

For any inquiries regarding your order or shipment status, please contact us via:

WhatsApp / Phone: +971 58 651 5200